Free Support
Free
support is available to those who purchase the full, registered
version of our software. We also endeavor to assist users who are
evaluating our software, but priority is given to our customers.
Frequently
Asked Questions (FAQ):
(Click
on any question below)
-
- I upgraded my computer to Windows XP and now the
screensavers don't work. What do I do?
- How do I uninstall (remove) a screensaver
from my computer?
- Why am I experiencing problems with the sound?
- Why can't I hear the sounds on screensavers that
come with sound?
- Why is the sound choppy?
- Why do I see only a black screen when the screensaver
is on?
- When the screensaver starts, why does a message
come up asking I if I want to install and run "Fraunhofer IIS mpeg
layer - 3 codec"?
- How can I mute the sound?
- Why do I get an error when trying to install?
- When I move the mouse to shut down the screensaver,
why do I get an error message saying that the screensaver has performed
an illegal operation and will be shut down?
- Why are some of the images corrupt or garbled?
- Why are some transitions jerky or slow?
- Why doesn't the "Hot Corners" feature work?
- Why doesn't the screensaver start on its own?
I
upgraded my computer to Windows XP and now the screensavers don't
work. What do I do? Our screensavers are compatible with Windows
XP. All you need to do is reinstall the screensavers and then reenter
the registration keys.
How
do I uninstall (remove) a screensaver from my computer? To uninstall
(remove) one of our programs from your computer, use the Windows
Add/Remove Programs menu. To do this, click on the Start button,
select Settings, select Control Panel, open Add/Remove Programs,
select the program you wish to uninstall, and then click on Add/Remove....
Why
am I experiencing problems with the sound? Why can't I hear the
sounds on screensavers that come with sound? Why is the sound choppy?
- Make
sure that you have downloaded the latest version of the screensaver.
Older versions didn't have sound, and some websites still link
to the older versions.
 Make
sure that you have installed the latest version of Microsoft's
Windows Media Player. Click on the icon to the right to download
and install it. If you have an older version, uninstall it using
the Add/Remove Programs menu in the Control Panel. Then install
the latest version.
- We
have received reports that Windows Media Player and Real Jukebox
may not work well together. Try uninstalling both Real Jukebox
and Windows Media Player and then reinstalling Windows Media Player.
- Microsoft
offers further help in detecting and fixing sound problems. Clear
here
to visit Microsoft's support site.
Why
do I see only a black screen when the screensaver is on? You
need to install the latest version of Microsoft Windows Media Player.
Click on the graphic above to go to Microsoft's website where you
can download it.
When
the screensaver starts, why does a message come up asking I if I
want to install and run "Fraunhofer IIS mpeg layer - 3 codec"?
You need to install the latest version of Microsoft Windows Media
Player. Click on the graphic above to go to Microsoft's website
where you can download it.
How
can I mute the sound? You can mute the sound by clicking on
Start, selecting Settings, selecting Control Panel, opening Display,
clicking on the Screen Saver tab, selecting the screen saver whose
sound you wish to mute, clicking on the Settings... button, clicking
on the Multimedia tab, and checking the "Mute sounds" box.
Why
do I get an error when trying to install? Our screensavers require
Windows 95, 98 or NT. They will not work with Windows 3.1 or Macintosh
computers. If you're using Windows 95/98/NT, and you still get an
error while installing, the most likely reason for this is a corrupted
download. Please try to download and install the software again.
If you're running Windows NT, please download directly from Always
Great Software, Inc. or from setSystems as they have the latest
versions of our screensavers which fix a Windows NT install bug.
When
I move the mouse to shut down the screensaver, why do I get an error
message saying that the screensaver has performed an illegal operation
and will be shut down? You have an older version of Microsoft
Windows Media Player installed which is incompatible with the latest
version. Our screensavers have been designed to work with the latest
version. Click on the Windows Media Player icon above to download
and install the latest version.
Why
are some of the images corrupt or garbled? There are two likely
causes:
- The
most likely reason for this is a corrupted download. Please try
to download and install the software again. We recommend that you
first uninstall the software before reinstalling.
- Another
reason may be that your system is in 256-color mode. In this mode,
an image may change to very strange colors as a new image enters
the screen. To fix this problem, go into your Display settings
in the Control Panel. Click on the Settings tab. Change the colors
to High Color (16-bit) or higher. You may need to restart your
computer.
Why
are some transitions jerky or slow? Our screensavers come with
over twenty different transitions. If some of the transitions appear
jerky or slow, the most likely cause is your hardware. Transitions
can require significant processing power and memory. Some video
cards may not be able to run the transitions as quickly and smoothly
as possible. The easiest solution is to select only those transitions
that you want. You can do this in the screensaver settings. To get
there, open the Display properties in the Control Panel, select
the Screen Saver tab, click on the Settings... button next to the
name of the screensaver, and then select the Transitions tab. Place
a check next to the transitions you want. You may need to experiment
to find the optimal combination of transitions.
Why
doesn't the "Hot Corners" feature work? This feature only works
in Windows 95, not Windows 98 due to a bug that Microsoft has not
yet resolved. To use this feature in Windows 95, you must have Microsoft
Plus! installed, and System Agent must be running. To activate System
Agent, click the Start button, point to Programs, point to Accessories,
point to System Tools, and then click System Agent. When you are
prompted to confirm whether you want to run System Agent, click
Yes.
Why
doesn't the screensaver start on its own? There are several
possible causes:
- If
your web browser (e.g., Internet Explorer or Netscape) is open
to a page that has a changing image (a banner ad or a webcam image,
for example), Windows will believe that it is not idle. If Windows
believes it is not idle, it will not start a screensaver. Try closing
the web browser or minimizing it.
- This
can occur if Microsoft Outlook Express or Microsoft Outlook 98
Internet Mail Only installation is configured to automatically
check for new messages in a period of time that is shorter than
the period of time that the screensaver is configured to start.
For example, this behavior can occur if Outlook Express or Outlook
is configured to automatically check for new messages after 5 minutes,
and the screensaver is configured to start after 10 minutes. To
work around this issue, configure the screensaver to start in a
period of time that is shorter than the period of time that Outlook
Express or Outlook is configured to automatically check for new
messages.
- System
screensaver may not work correctly with McAfee's Anti-Virus program
installed. It may not come on at all.....or immediately shut off.
This problem will only occur with McAfee's Anti-Virus Program installed.
Follow these steps to fix the problem. Go to Start---Settings---Control
Panel---Display. Under Display Properties there's a tab called
ScreenScan. Uncheck the ScreenScan box.
- If
you click on the Start button and open the Start Menu, the screensaver
can't start while the Start Menu is open.
- If
you regularly run DOS programs in Windows, check the Properties
menu of those programs. There is a box on the Misc tab that, if
checked, won't allow screensavers to start while the DOS program
is running.
- If
you are running a DOS program full-screen, the screensaver may
not start.
- When
the screensaver is about to start, Windows asks the application
currently in the foreground if it is happy to let the screensaver
start. If the application wishes, the screensaver will not start."
Check the documentation of the programs that are running to see
if they will not allow the screensaver to start.
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